Terms of Service

Using Hubbla

By using Hubbla after being given a reasonable opportunity to read these terms, you agree to them. If you do not agree, do not use the service. You must have the legal capacity to enter this agreement. If you act for an organisation, you must have authority to do so. A separate written agreement with Hubbla takes priority where it expressly changes these terms.

Hubbla helps authorised users manage workspace information and run AI-assisted workflows. Access may be limited to invited users, selected features or a private release. Website descriptions of future capabilities do not guarantee that those capabilities are available in your account or will be delivered on a particular date.

Accounts and workspace access

Provide accurate account information, keep your credentials secure and notify us promptly if you suspect unauthorised access. You are responsible for activity you authorise through your account. Do not share accounts or bypass access controls. Signing in with Google verifies your identity; it does not guarantee admission to a workspace. Your organisation may manage membership, content and permissions under its own policies.

Acceptable use

Use Hubbla lawfully and respect other people's rights. You must not:

• Upload content or access records without the necessary rights, permissions or lawful basis.
• Use the service for fraud, harassment, unlawful discrimination, malware or other illegal activity.
• Probe or bypass security controls, interfere with the service, or access another user's data without authorisation.
• Misrepresent your identity or use automation that disrupts the service or evades its limits.

Report suspected vulnerabilities to ash@hubbla.ai. Do not access, alter or disclose other people's information while investigating an issue.

Your content and our service

You retain any rights you hold in the content you provide. You give Hubbla permission to host, store, reproduce, transmit and process that content only as needed to provide and secure the service, carry out your instructions and meet legal obligations, as described in our Privacy Policy. This includes processing by service providers needed for hosting, authentication, AI and workflow execution. It does not transfer ownership of your content to us or grant a general advertising licence.

Hubbla and its licensors retain their rights in the software, service design and branding. We grant you a limited, non-exclusive right to use the available service in accordance with these terms and your organisation's access permissions. These terms do not override rights granted by applicable open-source licences or rights that the law does not allow us to restrict.

AI outputs and workflow actions

AI can make mistakes, omit relevant information or produce similar results for different users. Check outputs, citations and proposed actions before relying on them. You remain responsible for deciding whether a result or action is appropriate and for obtaining required human review. Hubbla is not a substitute for qualified professional advice or an emergency service.

A workflow you start or approve may create or modify records or interact with connected services. Review its instructions, destination and permissions before authorising it. Do not rely on Hubbla as the sole basis for decisions affecting people's employment, health, finances, legal rights or other significant interests.

Privacy and third-party services

Our Privacy Policy explains how we handle personal information, including Google sign-in and AI or voice processing. Third-party identity providers, integrations and linked websites have their own terms and privacy practices. Connect a service only if you are authorised to do so. Their availability and functionality may affect features that depend on them.

Availability, changes and fees

We aim to provide a reliable service, but maintenance, outages, provider failures and development changes can affect availability. Preview and experimental features may be incomplete or change. Maintain appropriate copies of important information and contact us if you need help retrieving workspace content.

These terms do not themselves create a paid subscription or authorise a charge. Any paid plan, price, renewal or cancellation terms will be presented separately for agreement before charges begin. If we materially reduce a service you have paid for, your rights under the applicable agreement and law continue to apply.

Suspension and ending use

You can stop using Hubbla at any time and contact us to request account closure or discuss data export and deletion. For organisation-managed data, we may need instructions from the relevant administrator. Retention and deletion are described in the Privacy Policy.

We may restrict or suspend access where reasonably necessary to address a material breach of these terms, a security risk, unlawful activity or a legal requirement. Where practical and lawful, we will explain the reason and give you an opportunity to resolve the issue. We will give reasonable notice if we discontinue the service, except where urgent security or legal circumstances prevent this, and provide a reasonable opportunity to request your content where feasible. These provisions do not remove any refund or other rights required by law.

Your legal rights and responsibility for loss

Nothing in these terms excludes, restricts or modifies a consumer guarantee, remedy or other right that cannot lawfully be excluded, including rights under the Australian Consumer Law where it applies. We do not exclude responsibility for fraud, wilful misconduct or any liability that the law does not permit us to exclude.

Subject to those rights, we do not promise uninterrupted or error-free operation, the accuracy of AI outputs, or suitability for a purpose that we have not agreed to support. Each party's responsibility for loss is determined under applicable law and any separate written agreement. You should take reasonable steps to protect your information and avoid preventable loss; this does not excuse our own legal obligations.

Changes to these terms and contacting us

We may update these terms to reflect changes to the service or law. We will publish the updated version and date here, and give reasonable advance notice of material changes where practical. Changes will not apply retrospectively to an existing dispute. If a material change requires your agreement, we will seek it. If you do not accept a change, you can stop using the service, subject to any separate agreement and your legal rights.

If you have a question, complaint or dispute, contact ash@hubbla.aiso we can try to resolve it. Nothing here prevents you from contacting a regulator or exercising a legal right. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.